When I double click the icon, the app stops at "initializing..." I tried everything from

  1. Reinstalling
  2. Creating a "dumps" folder from the instructions that the Amazon help center gave me. Amazon later told me that what I gave them were not "dumps" files, and the communication generally withered from there.
  3. Running the program based on previous Windows versions (I use Windows 10 for Home edition)

What else should I try?

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