I was recently given a kindle touch. I have created 3 collections, and have added several books to each. But when I go to the dropdown to sort the view, "Collections" is greyed out inactive. Did the same on amazon webpage - still cannot see the collections on my kindle. Tried clicking "sync and check for items" - it just says there are no new items. What am I doing wrong?
New collections were not implemented on K4. Collections which you can create on K4 were created only on the local device. They won't go on the cloud.
According to the Amazon site, QUOTE: "Cloud Collections are currently supported on 6th Generation and newer Kindle e-readers, and 3rd Generation and newer Fire tablets." (and also, Kindle apps on Android/ios devices)
Finally, a tip from someone who uses collections often, you should organize your collections via the Manage your Content and Devices interface. (This is especially true if you are on an e-ink device). It's much easier.