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I like my Kindle DX.

Yesterday, I turned it on and found it like this.

enter image description here

It's fully charged and I reset it but it didn't help. I chatted with Amazon and they provided 'service fee replacement' option with which I can buy Paperwhite at reduced price. However, I already have Paperwhite and I like my DX.

Is there a way to fix this?

  • Can you clarify something: is the screen cracked or scratched? Or is the screen physically okay? – Ed Cottrell May 12 '15 at 9:02
  • The screen is physically perfect. And when I chatted with Amazon support, they admitted that it's physically ok. – Sam Kong May 12 '15 at 13:48
  • if they admit that screen is physically ok (I have no idea how they can tell it without even seeing the device) it mean it is software failure. I would try to do an hard reset or try even to remove battery. This mobileread thread showing how you can do hard reset on your device. – Glorifind May 18 '15 at 13:57
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Simple answer is no unless you have access to this model e-ink screen. Scratches on display suggests that something or someone just broke the screen. It is not software issue - it is hardware.

  • That doesn't really look like scratches on the screen; it looks like display corruption. – Ed Cottrell May 12 '15 at 1:04
  • It is my bad English - I mean cracks. Physical damage of screen. – Glorifind May 12 '15 at 8:23
  • Your English was fine; I knew you meant physical damage. I'm saying that it doesn't really look like physical damage. – Ed Cottrell May 12 '15 at 9:02
  • Sharp edges looks like broken eInk layer. The protection cover may be not damaged but eInk definitely is. I can't have 100% sure unless I see it live but if I have to make a bet my money I would go for physical damage. – Glorifind May 12 '15 at 10:21
  • It definitely may be physical, but my Kindle did the same thing once. It went back to normal after a reset, which OP's device apparently did not. – Ed Cottrell May 12 '15 at 13:00

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