My kindle is frozen. I have just a grey screen. Charging for more than 20 hours led to nothing. I tried to reset my Kindle the standard way. Then I made hard reset and even unplugged the battery. After unplugging and plugging the battery I charged kindle for a while. Still nothing.

When I connect kindle to power socket the LED light which indicates that kindle is charging turns on only for 5 seconds and then it turns off.

So, before buying a new battery, how can I ensure that the battery is the reason that my kindle does not work?

  • What Kindle model do you have? – Nicolás May 20 '14 at 14:43
  • I have Kindle 3 (keyboard) – Chinara May 21 '14 at 15:18
  • This question should be sent to Amazon support. – Raphael May 22 '14 at 18:00

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