My cousin has recently got a new Kindle Fire HDX and she wants to transfer onto it all her books and music from her older Kindle HD (smaller than the newer Kindle, but in all other respects they look the same). Unfortunately she cant remember the password for the older Kindle.
Being the family IT "expert" Ive been given this problem to solve, however I have never used a Kindle before. After some searching about on the web, it seems to me I just need to log into the new Kindle with the same account (firstname.lastname@example.org) and password as the old one, and then select Archive and download all the books etc. from the cloud.
However, not knowing the password to this original kindle poses problems. Looking on the Kindle Support section of the Amazon website it seems there is no password recovery option - you have to reset the Kindle, wiping everything off it, to be able to set a new password.
Is my understanding of this all correct?
Is there a better / simpler way of transferring all the books and music from the old Kindle to the new one?
I just wanted to get some advice off somebody who is more knowledgeable than me on Kindles before I start wiping devices and the realizing I made a terrible mistake.
Thanks in advance.