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PissedOffKindleUser
PissedOffKindleUser
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Yes, see the discussion on:

http://www.reddit.com/r/kindle/comments/2xojx2/how_to_fix_your_paperwhite_if_it_says_your_kindle/

It is happening IMHO due to OtherOver The Air (pushed) software updates failing, either due to bugs in the new release or the update process not behaving. The biggest issue is that Amazon won't admit it and if your unit is out of warranty they want to sell you a new one instead of telling you the simple method of doing a factory reset, i.e. adding a DO_FACTORY_RESTORE file to your root directory! This is utter fraud by Amazon and I spent hours on calls to Amazon trying to get my unit fixed/replaced to no avail. The biggest conspiracy is why this simply fix seems to be widely discussed on Chinese and Russian web site but not on any english sites (hence my propencity to add the magic file name in posts on this topic).

Yes, see the discussion on:

http://www.reddit.com/r/kindle/comments/2xojx2/how_to_fix_your_paperwhite_if_it_says_your_kindle/

It is happening IMHO due to Other The Air (pushed) software updates failing, either due to bugs in the new release or the update process not behaving. The biggest issue is that Amazon won't admit it and if your unit is out of warranty they want to sell you a new one instead of telling you the simple method of doing a factory reset, i.e. adding a DO_FACTORY_RESTORE file to your root directory! This is utter fraud by Amazon and I spent hours on calls to Amazon trying to get my unit fixed/replaced to no avail. The biggest conspiracy is why this simply fix seems to be widely discussed on Chinese and Russian web site but not on any english sites (hence my propencity to add the magic file name in posts on this topic).

Yes, see the discussion on:

http://www.reddit.com/r/kindle/comments/2xojx2/how_to_fix_your_paperwhite_if_it_says_your_kindle/

It is happening IMHO due to Over The Air (pushed) software updates failing, either due to bugs in the new release or the update process not behaving. The biggest issue is that Amazon won't admit it and if your unit is out of warranty they want to sell you a new one instead of telling you the simple method of doing a factory reset, i.e. adding a DO_FACTORY_RESTORE file to your root directory! This is utter fraud by Amazon and I spent hours on calls to Amazon trying to get my unit fixed/replaced to no avail. The biggest conspiracy is why this simply fix seems to be widely discussed on Chinese and Russian web site but not on any english sites (hence my propencity to add the magic file name in posts on this topic).

Source Link
PissedOffKindleUser
PissedOffKindleUser
  • 41
  • 3

Yes, see the discussion on:

http://www.reddit.com/r/kindle/comments/2xojx2/how_to_fix_your_paperwhite_if_it_says_your_kindle/

It is happening IMHO due to Other The Air (pushed) software updates failing, either due to bugs in the new release or the update process not behaving. The biggest issue is that Amazon won't admit it and if your unit is out of warranty they want to sell you a new one instead of telling you the simple method of doing a factory reset, i.e. adding a DO_FACTORY_RESTORE file to your root directory! This is utter fraud by Amazon and I spent hours on calls to Amazon trying to get my unit fixed/replaced to no avail. The biggest conspiracy is why this simply fix seems to be widely discussed on Chinese and Russian web site but not on any english sites (hence my propencity to add the magic file name in posts on this topic).